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Transparent vehicle delivery
A smooth and transparent handover process ensures a complete overview - from the first handover photo to the final signature.
For maximum security
STARCAR attaches great importance to a smooth and transparent handover process that guarantees safety and satisfaction. Our vehicle handover is as clear as possible - from the first photo to the final signature.
In detail:
Our service goes beyond a simple vehicle rental. Every detail is documented with the STARCAR app:
- High-resolution photos: Together with our customers, we record the condition of the vehicle in the app - precisely and seamlessly.
- Mileage and fuel level: This data is recorded precisely and transparently for both parties.
- Digital documentation: Our customers receive all important documents, such as the rental agreement and handover protocol, by email.
Important information for a smooth process
On time
So that our team can explain all the important information in peace and quiet, we ask that you arrive punctually for the agreed collection of the vehicle.
Digital
So that our team can explain all the important information in peace and quiet, we ask that you arrive punctually for the agreed pick-up of the vehicle. Our customers receive the rental agreement and the handover protocol in paperless form by email. At best, receipt can be confirmed directly via smartphone.
Check
Support throughout the entire process and documentation of the handover in the app. Note: We ask our customers to check the documents before handing over the vehicle.