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Rental car protection cover

Immediate mobility in the event of a breakdown or comprehensive damage

We keep you mobile - day and night! For decades, we have maintained a trusting working relationship with brokers, insurance companies, assistance companies and many other partners. We are available day and night to keep our customers mobile as quickly as possible. Thanks to our 24-hour all-round service and our emergency services at the stations, we are able to rent out replacement cars at over 100 stations throughout Germany. If things need to move particularly quickly, vehicles can be booked directly with us without having to pay in advance.

Right to a replacement car

After a breakdown or accident, you are entitled to replacement mobility as part of a vehicle insurance policy or if you are a member of an automobile club. The manufacturer's warranty may also cover the use of a replacement vehicle in the event of a vehicle defect.

Benefits with STARCAR

With a rental car from STARCAR, our customers remain mobile even after an accident. They benefit from quick and uncomplicated solutions as part of the cover letter:

Large selection of vehicles - from small cars to premium models
Fast availability and flexible pick-up or delivery
Direct settlement with the insurance company or via the cover letter
24/7 customer support and comprehensive protection

The direct route to a replacement car

Step 1: Claim check

Contact the insurance company, automobile club or manufacturer to check claims and assumption of costs
Note: As a rule, no extras are covered; it is worth asking in more detail here

Step 2: Cost coverage

If the customer is entitled to a replacement vehicle, the insurance company, automobile club or manufacturer will contact STARCAR directly, depending on the case, and provide a cost coverage agreement. This regulates which costs are covered and instructs us to provide the appropriate replacement mobility
STARCAR will contact the customer and organize everything else

Step 3: Alternative direct booking

If a confirmation of costs (in writing) is available, this can also be submitted to us directly
A hotline is available 24/7 on +49 212/2607595. Alternatively, you can also contact us by e-mail at assistance@starcar.de

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