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Accident replacement rental car
Immediate mobility for no-fault claims
If a vehicle has to go to the garage after a traffic accident that was not your fault or if it is a total loss, STARCAR is the right choice. We also help you to settle the STARCAR rental car costs at home and abroad with the motor vehicle liability insurance of the person who caused the accident.
You can reach us by phone at any time at
The following information is required to ensure a smooth process:
- Date of the accident
- License plate number of the vehicle that caused the accident
- Data from your vehicle registration
- If available: Accident report
- If available: Excess amount for fully comprehensive insurance*
* We will cover your fully comprehensive insurance excess for our CDW/limitation of liability. If you do not have comprehensive cover, the CDW/limited liability excess is reduced to €1,000.
Write to us on WhatsApp
Our STARCAR WhatsApp service is available from 8:00 to 13:00. The desired rental car can be reserved under the keyword “accident replacement”, images and PDF files can also be sent and questions can be asked.
Important information on the accident replacement vehicle
We advise!
Every accident is different and stressful. Injured parties have rights and obligations that they are sometimes unaware of. Our specialist department will be happy to advise you on your case from 8 a.m. to 4 p.m. on 040 / 65 44 11 9010.
We handle it!
If claims for compensation are assigned to us, the opposing insurance company will settle directly with STARCAR.
Note: The claim will be reviewed by the insurance company and may be partially rejected, therefore STARCAR customers are not automatically released from the obligation to pay by our assignment.
We help you get your rights!
Injured parties have the option of claiming the rental car costs from the insurance company of the person who caused the accident, which is why we always recommend consulting a specialist lawyer for traffic law. We are happy to help with our specialist advice.